Hi Lucia,
I suspect all the emails I am sending to you do not reach you. I have swiftly replied to each email with additional information about my identity and the issue. Is it possible to reply to ticket@capturingreality.com? Do you have some kind of mail filter? Until now, as far as I know, the emails I send always reach their destination…
Thank you for investigating this license order issue, and I apologize for any trouble if any of it is my fault. Please also understand that I am very annoyed by all this, and I am sorry for my bad attitude.