[SOLVED] Bug 5719: Incomplete Camera Sensor & can't update

Development Asset Creation
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1

Hi everyone,

I have a problem since updating to the latest build. I have a licenced Steam version 1.0.2.2810 (running Windows 10 and an Nvidia GTX 1070. Everything was fine until the update.

I have a Canon EOS 5D II that was being recognised properly by Reality Capture until the update.

Now if I import new photos or open an old project, I get the yellow warning signal and the error message:

“Incomplete Camera Sensor Info - click update to download the lastest database.”

I click to try to start the download and then get a second error:

“Sensor Database Update Failed - the application failed to update the local sensor database with error: Path not found”.

Windows in on C:/, RealityCapture is with the rest of my Steamapps on D:/. Wasn’t a problem before the update.

Any ideas?

Dean

2

Hello deancommins,

We are sorry for any inconvenience.

It looks like you have found a bug in the Steam version.
The problem is that this version did not set up some directories correctly.

We will deploy a fix in the next build, but in meantime here is a workaround for you:

1.) create a directory %PROGRAMDATA%\Capturing Reality\RealityCapture

Code:
mkdir "%PROGRAMDATA%\Capturing Reality\RealityCapture"
2.) set access rights for 'Everyone' to this directory
Code:
icacls "%PROGRAMDATA%\Capturing Reality\RealityCapture" /grant Everyone:(OI)(CI)F /T
3.) copy attached 'sensorsdb.xml' to the directory

The code snippets should be run in command line as administrator

1 Like
3

Thank you for such a prompt reply - that definitely worked.

Great support - and thank you for producing such fantastic software.

D.

4

Thank you for your kind words.

I am happy I helped.

5

I am having a similar problem and have the latest 1.0.2.3008 RC installed . I see the file folders installed on my computer, so I am assuming it was put in this install. My camera is from a DJI Phantom 4 (DJI FC330). It shows a 20mm, 35mm equivalent in the properties when I load the images. When I load the images, I get the sensor error noted in above posts. I attempt to align images and it shows “0” seconds to complete and turns off, not completing the operation. I then tested to see if I added a camera definition in the sensorsdb.xml if that would help. I wasn’t sure of my settings but tried 20mm (35mm equivalent). I am not sure about this value, and if anyone knows I would appreciate some help here too. I tried to re-import and didn’t get an error on the sensor data, but it still wouldn’t run the alignment command. It should be noted that I have been using software for over 6 months with out problems. The last project I completed was a couple months ago without any issues.

6

Hey Doug,

do you by any chance have “Merge components only” set to true in alignment settings?

7

I’m having the same error. My photos have been working fine in the demo. Now I bought a Steam subscription, and I’m getting the ‘Incomplete Camera Sensor Info’ error. I have completed the steps above, but it I’m still getting the same error. I’m on the latest version 1.0.2.3009

Had a look at the sensorsdb XML in the steam install folder and my camera is definitely there. Nikon D750. I’ve re-installed the demo and it works fine there. What’s going on?

8

Hi there. I’m getting this same issue today with the Steam version. The fix above with the XML didn’t fix the issue it seems! I get the error when I try to import images from a folder. Everything was working fine in the demo.

9

Please see the first post by Mario.CR above, this resolves the issue

10

Hi there,

 

the before mentioned fix should be working, I have tested it on the latest Steam release.

 

Anyhow, make sure that the sensorsdb.xml file is located in

%PROGRAMDATA%\Capturing Reality\RealityCapture

which is usually expanded to

C:\ProgramData\Capturing Reality\RealityCapture
11

Worked for me. Thank you.

12

Hi there I am having trouble navigating to that directory in cmd can you help me please? I am not too good with computers.

 

13

I tried this and it looks like it was already set up like this but is of course still not working

 

14

Sorted it!