Sketchfab: Sometimes It Works . Sometimes It Doesn’t. Any Suggestions ?

I've read through the Sketchfab FAQ and still have an issue with Sketchfab consistently working.

I was able to download a few Sketchfab models yesterday after I signed in and out of the Epic Launcher numerous times. TM finally let me download the Sketchfab models.

Today everything started out fine and I was able to download two models. Then I had to fully sign out of all programs and restart my computer and was able to dowload two more models. Then I was unable to download anymore.

What am I doing wrong? It seems the only way to download more than two models is to fully sign out, restart my computer and re-sign in again still only limited to two downloads then it stops.

I had an original Sketchfab account with UE. I have signed out of that account since it is my understanding TM auto signs in to Sketchfab. The Sketchfab account settings show that Twinmotion is linked to the account.

Is there something else I need to do?

Hello ,

This shouldn't be happening, and it's unclear what might be going wrong that's causing this on your end.

Please try to recreate this issue, opening Twinmotion and downloading Sketchfab assets until you aren't able to download assets anymore. As soon as this happens, close Twinmotion and then locate the Twinmotion.log file that was generated from your session. Please submit a bug report and attach the .log file so we can investigate what might have happened.

Also, while not necessary, it would be very helpful if you could take a screen recording of the issue and submit that with your bug report as well.

Best,

​​​​​​​Raghib

Thanks,

I tried again this morning and was only able to download ONE Sketchfab model. Then I could not download anymore. Bug Report, Log, and Screenshot submitted.

Thanks for the reply to my Bug Report Raghib. I was unaware that there was a download limit that would impact downloading several models in a short period of time. I had selected models I wanted to consider and then was going to bring them into Twinmotion after all had been downloaded. It seems that this workflow is impacted by the time limit of the downloads so I guess I will have to change to the workflow of: search, find a model, download, then bring into TM then search again.