Sketchfab login broken

General Issues & Bug Reporting (Fab)
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1

Summary

Trying to login to sketchfab
login using sketchfab
error account not linked with google (it is though)
use google to login
error new account must be used epic
??!!

What type of bug are you experiencing?

Other

Steps to Reproduce

step 1 try to login using epic
step 2, trying to link using google
step 3, wont work

Expected Result

i expect to login into the site

Observed Result

its broken

Platform

chrome/firefox/internetexplorer

Operating System

1
11262×586 15.8 KB

2
2634×595 13.6 KB

Windows

2

1
11262×586 15.8 KB

2
2634×595 13.6 KB

3

Screenshot 2026-08-26 at 05.50.21
Screenshot 2026-08-26 at 05.50.211151×772 44.3 KB

I don’t know if this is helpful but I have this message in connected accounts.

4

Hi @notarandomuser411, the login issues should be resolved. However, if you are still experiencing issues, please reach out the support team via

https://help.sketchfab.com/en/ or support@sketchfab.com

5

Hi @jobutsu, are you still experiencing this issue? You should still be able to login with your Epic Games associated email, but post acquisition of Sketchfab by Kitbash, all support will be handled by their team and can be reached trough Home | Sketchfab Help Center or via email at support@sketchfab.com.