sketchfab library ask me to sign in to download but i 'm already signed

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1

sketchfab library ask me to sign in to download but i 'm already signed

2

Hello ,

Try closing and re-launching your Twinmotion to see if this lets you download the Sketchfab assets.

If you still can't download the assets and you are signed into your Epic Games account inside Twinmotion please try closing Twinmotion then logging out of the Epic Games Launcher and logging back in.

If that still doesn't work, please let me know. If you can also provide a screenshot of the error message you're getting, that would be very helpful.

Best,

​​​​​​​Raghib

3

Hi,

i have the same problem.

I followed the procedure described by Raghib, but still the same problem.

4

Hi Raghib,

i tried to run all your suggestions but they didn't work.

I have no error messages but it just asks me to log in again even if it has already been logged in.

Quixel works correctly and I can downloadscreenshot

5

As an additional note for anyone experiencing this issue, if you try all of the above troubleshooting and still are being asked to sign in to use Sketchfab, please submit a bug report here and share the Twinmotion.log file after doing the following:

  1. Open Twinmotion and go to the File menu > Click on the Account Display name > My Account to see if you are signed in.
  2. If you are not signed in, please sign in
  3. Open the Sketchfab library and find any asset
  4. Hover over the download option that causes the Please sign in to download tooltip to appear
  5. Close Twinmotion
  6. Locate the Twinmotion.log file on your computer, which can be found by following the steps in the Where to find Twinmotion .log file article
  7. Upload the file with your bug report

Providing us with the log files will help us understand what may be causing this issue and let us more quickly identify a solution.

Thank you.

Best,

Raghib

6

Hi,

it seems to have worked for me.

I hope I don't have to do this every time.

For your information, I have absolutely no problems with Quixel.

Thanks and have a nice day.

7

The problem was suddenly solved.

Thank you for your support.

8

same problem hereimageimageimage.png

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Is it possible that this is not accessable for education accounts? With the pro account it seems to work. COuld be nice that our students have access to it.

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Hi! I have the same problem here.

But i think it is because I have deleted the "new account" that Twinmotion has automatically created on Sketchfab, because I already have an older account, which I never used associated with Epic Games.

After this, even logged in on Twinmotion and following the suggested procedures, i can't download Sketchfab models, it shows the same message "Please sign to download". Couldn't it be an sketchfab API related issue?

I think a better solution would be to have an option to associate an existing Sketchfab account, rather than try to automatically create one.

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2022-07-14 16_46_08-Twinmotion.log [C__Users_andre_AppData_Local_Twinmotion_Saved_Logs] - Notepad2-m

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[2022.07.14-19.21.06:483][ 16]LogTwinmotionCore: Error: [[LibraryProvider.Sketchfab]] could not authenticate user

received status 400: {"errorCode": 20, "errorLabel": "Epic account is already connected to a deleted Sketchfab user"}

😅 WTF I did here... well, I just didn't need another account... is there a way to connect my epic account with my older sketchfab and resolve this?

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andreviz account (without dot)" data-fileid="0694z00000H2vHUAAZ
andreviz account (without dot)" data-fileid="0694z00000H2vHUAAZ720×229 32.5 KB

Above: the account I think they deleted (no problem!). This account was associated with the rocketmail email (which is the email I am using with Epic, and I think is causing the problem with automatic creation ou association).

Below, the account I deleted (the "Drelius" one, created by twinmotion on first use of sketchfab model). In the end I think, both accounts and the rocketmail "email" are the problem (as I cannot change the email for now on Epic... :/ ).

The log still says: "Epic account is already connected to a deleted Sketchfab user"

drelius account
drelius account720×206 35.9 KB

14

connectedAccountsHi, I have the same problem. I attach the log. Which basically says the following: LogTwinmotionCore: Error: [[LibraryProvider.Sketchfab]] could not authenticate user

received status 400: {"errorCode": 12, "errorLabel": "Epic email address is not verified"}

I had a previous account with the same email address and password that I use to log into Epic Games. That account is connected with Epic game according to Sketckfab "connected accounts" menu.

Thanks.

Twinmotion.log (202.8 KB)

15

Hi, I have the same problem

sketchfab library ask me to sign in to download but i 'm already signed' .Then I have deleted the old account that i had in sketcjfab and tried to connect with epic game , but it still doesn't workUntitled-13Untitled-12Untitled-1

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Hi Raghib, thank you for your attention.

Unfortunately it still didn't work, i can't log in with Epic Games, it shows the same message "This Mail is already in use"

Untitled-1ttt

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Thanks for letting me know, and for sharing the screenshot.

I've just discussed this with our team and this is being investigated, as it looks to be happening for other users as well. We don't have a known cause or solution yet.

When you first started using Twinmotion 2022.2 Preview 2, did you receive a welcome email from Sketchfab? This would only apply if you've never used Sketchfab before. If you have used Sketchfab previously on the same account, please let me know.

Some additional troubleshooting steps to try are to do the following:

  1. Open Twinmotion and go to the File menu > Click on the Account Display name > My Account.
  2. When the account is open in the browser accept any prompts then Sign out from the browser.
  3. Close all open browser windows
  4. Back in Twinmotion > Click on the Sign-out menu
  5. Then Sign-in and follow all prompts if any
  6. Confirm you are signed in properly in Twinmotion
  7. Try to download Sketchfab assets again

If that doesn't work, try logging into the Sketchfab website using your Epic Games account and downloading an asset from the website. This can help us know if network traffic from Sketchfab may be being blocked from your network.

Lastly, please try following the steps in the Twinmotion is not visible after splash screen article to reset Twinmotion to a default copnfiguration. Once reset, try opening Twinmotion again and see if you can download the assets.

18

Hello ,

Thank you for reporting this issue and we are still investigating the problem.

We were hoping you could follow the steps below to help best resolve this:

Once you have done this you can try the suggestions from Raghib in this discussion above. If any of them helped resolve the problem please reply to the case and let us know what did it. You can access the cases by going to the My Cases menu at the top left of the page.

Looking forward to helping resolve this and hearing back from you. Thank you for your understanding and patience while we work on resolving this.

Kind regards,

Vincent B.

19

I can’t log in to the forum anymore. The situation is getting worse

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Hello, I have created a temporary account with my email hotmail and downloaded a trial version of twinmotion and everything works perfectly, so the sketchfab problem is linked to my account marco.opacic@gmail.com

On Sun, Jun 26, 2022 at 12:51 PM Marco Antonio Opacic Piña <
marcindusts@gmail.com> wrote:

I can’t log in to the forum anymore. The situation is getting worse