Since 2020.2 permanent crash

[Panduru79]

Hello,

Got this error when I try to render video and I clic “more” :

LoginId:1dda0d4049fc731e5612f1b31fe4ab06
EpicAccountId:d7716db8af1c46de8da774711908a4ff

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x000002b0

Twinmotion_Win64_Shipping!UMediaTrackPlayer::getMovieFromKeyframe() [E:\Project\Source\TwinmotionCore\Private\Resources\Track\MediaTrackPlayer.cpp:901]
Twinmotion_Win64_Shipping!CMediaThumbnailManager::renderThumbnail() [E:\Project\Source\TwinmotionTools\Private\Media\MediaThumbnailManager.cpp:354]
Twinmotion_Win64_Shipping!CMediaThumbnailManager::getThumbnail() [E:\Project\Source\TwinmotionTools\Private\Media\MediaThumbnailManager.cpp:214]
Twinmotion_Win64_Shipping!CMediaThumbnailManager::update() [E:\Project\Source\TwinmotionTools\Private\Media\MediaThumbnailManager.cpp:125]
Twinmotion_Win64_Shipping!ATwinmotionGameMode::Tick() [E:\Project\Source\Twinmotion\Private\TwinmotionGameMode.cpp:344]
Twinmotion_Win64_Shipping!AActor::TickActor() [E:\Engine\Source\Runtime\Engine\Private\Actor.cpp:1009]
Twinmotion_Win64_Shipping!FActorTickFunction::ExecuteTick() [E:\Engine\Source\Runtime\Engine\Private\Actor.cpp:174]
Twinmotion_Win64_Shipping!FTickFunctionTask::DoTask() [E:\Engine\Source\Runtime\Engine\Private\TickTaskManager.cpp:284]
Twinmotion_Win64_Shipping!TGraphTask<FTickFunctionTask>::ExecuteTask() [E:\Engine\Source\Runtime\Core\Public\Async\TaskGraphInterfaces.h:854]
Twinmotion_Win64_Shipping!FNamedTaskThread::ProcessTasksUntilQuit() [E:\Engine\Source\Runtime\Core\Private\Async\TaskGraph.cpp:586]
Twinmotion_Win64_Shipping!FTaskGraphImplementation::WaitUntilTasksComplete() [E:\Engine\Source\Runtime\Core\Private\Async\TaskGraph.cpp:1478]
Twinmotion_Win64_Shipping!FTickTaskSequencer::ReleaseTickGroup() [E:\Engine\Source\Runtime\Engine\Private\TickTaskManager.cpp:558]
Twinmotion_Win64_Shipping!FTickTaskManager::RunTickGroup() [E:\Engine\Source\Runtime\Engine\Private\TickTaskManager.cpp:1523]
Twinmotion_Win64_Shipping!UWorld::Tick() [E:\Engine\Source\Runtime\Engine\Private\LevelTick.cpp:1558]
Twinmotion_Win64_Shipping!UGameEngine::Tick() [E:\Engine\Source\Runtime\Engine\Private\GameEngine.cpp:1709]
Twinmotion_Win64_Shipping!FEngineLoop::Tick() [E:\Engine\Source\Runtime\Launch\Private\LaunchEngineLoop.cpp:4850]
Twinmotion_Win64_Shipping!GuardedMain() [E:\Engine\Source\Runtime\Launch\Private\Launch.cpp:169]
Twinmotion_Win64_Shipping!GuardedMainWrapper() [E:\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:137]
Twinmotion_Win64_Shipping!WinMain() [E:\Engine\Source\Runtime\Launch\Private\Windows\LaunchWindows.cpp:268]
Twinmotion_Win64_Shipping!__scrt_common_main_seh() [d:\agent_work\4\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:288]
kernel32
ntdll

Also file :

[CrashReportClient]
bHideLogFilesOption=false
bIsAllowedToCloseWithoutSending=true
CrashConfigPurgeDays=2

This is really Important for me, all my work is here…

[Felipe_Fender]

I also have the same problem, I can’t set the Standart mode, or 360, and others, when I click “more” in the videos tab, the twinmotion closes.

[mrmseto]

I was using the Twinmotion 2020 v2 update and my file now crashes every time i click on “more” in the video export options as well. My file is corrupt and I lost everything. I cannot merge the file cleanly into a new file or anything. I deleted various assets but still crashed. The previous version before the August update at least did not crash. I was using the trial version by the way but this is not a good sign if this is happening here or did it happen in the licensed version too? Thank you and hope this is fixed with a good patch. Looking forward to buying this but this needs to be addressed.

[Rafael_Laporte]

I’m having the same problem, my project got big and now this error occurs and I can’t change the video export settings anymore.

[anonymous_user_e889ad64]

Same problem here. Fastest way to repair this is to learn Unreal…