I have spent alot of money over the years on the old epic marketplace and Fab. I rarely request for a refund. I have had quite a few subpar assets from the marketplace that I’ve just had to bite the bullet.
One assest I requested a refund for was completely broken, and they said they had tested it and could not replicate the issue. But as a “one off I could get refunded” Thing is, the seller eventually got back to me and advised that it was indeed completely broken and not usable. So did they even test it? Or was it a blatant lie?
Recently I spent close to.£200 on an asset and its just not fit for purpose. I recorded a 30min video.of constant faults and it did not in anyway match what was described on the marketplace. I sent an email last Friday and got a generic response - probably automated saying contact the seller. I did, seller agreed to a refund, emailed Fab back and never heard anything, sent them another ticket and still heard nothing. It’s coming on a week.
The experience I’ve had is appalling. Im a paying customer and received poor assets from their marketplace and I’ve been lied to, made to feel like im in the wrong and ghosted.
Never again. I will never buy an asset of any kind from Fab. It’s the worst customer service I’ve ever had. Do they not care about quality or their customers? I think not.
So very annoyed.
