Okay… So I have been hosting a server for the last 2-3 months and building a small community within it. The last 3+ weeks I have been having severe server instability and I am hoping I can get some feedback from other server owners on if they’ve had any similar issues.
Basically the issue I am having is that after an undetermined amount of time of the server being up, it will “crash” but not in the traditional sense. What I mean by that, is anyone who is currently online will be disconnected and be unable to reconnect and instead will time-out, HOWEVER it will show them as still connected in the server browser until the server is restarted (so for example; if they connected immediately before the crash, and I don’t restart the server for 6 hours, it will say they have been connected for 6 hours despite not actually being on the server). Additionally, the server remains online, showing that it is up both on the steam/ark server list as well as from my game control panel. However, anyone who was not previously connected trying to connect to the server will also time-out.
Is this a common problem within the server hosting community? Has anyone else had these issues? Full disclosure, I am using host havok and they have been incredibly helpful and I’ve been very happy with my service but I feel like this has to be on their end. After submitting a ticket regarding this, they more or less said it was due to mods that this was occurring.
I cannot say for sure, but I SWEAR this was an issue before I had even added mods; just to be sure, I began removing mods from the server. I did notice that the strange crashing behavior seemed to happen less, but it just happened yet again today. The ONLY mod I have currently running is the “metal with glass” mod which is a relatively popular mod, and if that were somehow causing sever crashes I would think it would have been reported by now… even before removing mods, the only mods I had were “clean” and “stackable” and popularly vetted mods that many servers are running…
So I am asking, is this a common occurrence for other people hosting unmodded servers? Is this a common occurrence for people hosting servers with only “clean” and “stackable” mods? Is this really on my servers end or is this due to something on the host’s end that I cannot control?
If needed, I could post my server configs if you guy’s think that would be helpful, but I really don’t see how any variable I would change in there would be causing people to suddenly be disconnected and time out when attempting to reconnect whilst the server still remains “up”
Thanks for reading and thanks for any help you can offer.