Serious error in sanctions

Summary

After editing an image in my product I got an email about a penalty that said: “Fraud and Deceptive Practices related to Epic Games Content Guidelines”
And then my seller account was suspended for 14 days in FAB.

But the product was just a simple 3d apartment product.
I sent a support ticket and asked FAB to review this silly penalty.
Then FAB sent back a notice to remove the penalty and reinstate my seller account.
But the strange thing is that my seller account is still suspended on the publishing portal.
I sent a lot of emails asking for support but didn’t get any response.
Someone please help me.

What type of bug are you experiencing?

Other

Steps to Reproduce

Restore seller account

Expected Result

Restore seller account

Observed Result

Restore seller account

Platform

Restore seller account

Operating System

Restore seller account

Additional Notes

Restore seller account

This is so terrible, they throw around sacitions, legal violations and suspensions like its Christmas candy, but they they are impossible to reach. This is some serious bad business management, very very unprofessional! I hope you get it resolved soon!