seller profile has been discontinued

General Feedback & Requests
1

Hi,

I have been tring for a while to traénsfer my works from sketchfab to fab,
but each time I try, the only thing I have is the error page with :
" Sorry, your seller profile has been discontinued, Please contact https://support.fab.com with any questions or concerns."

If I click on FAB Icon,
I have this:
" Thanks!
Your profile is currently being reviewed by Epic staff, this could take up to 36 hours.
Please make sure that you’re logged-in. If you are, please check back soon to migrate your content. "
Take up to 36 hours should be replaced by weeks months at this time…
If I try to become a publisher again, I will go back to the ,top of this topic and so on…

2

Hi @blackantmaster . Sorry this is giving you the runaround. Please submit a ticket here https://support.fab.com/s/?ProductOrigin=FabSupport and our team will reset your account.

A few people have been running into this issue and it seems to be related to incomplete UE Marketplace signup from some time in the past.

3

Says it’s 48 hours to me

4

Hello , Abby, https://support.fab.com/s/?ProductOrigin=FabSupport I can’t send Support，Can you help me？

5

Excuse me？Has your problem been resolved?

6

Hi there - our team will reach out to you later today to try to troubleshoot this issue with you directly.

7

Thank you！！ Abby.

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What’s wroong with it??

Thank you very much.