Seller profile and entire items are gone, cannot download item from that seller either

[BSarmady]

Yesterday entire StyleArt seller’s profile was gone and I couldn’t download any of their items that I own, neither export nor add to project was working. and Fab wouldn’t show the sellers profile or the item either! I was infuriated. I could download the asset I needed with Unreal Market place in plugin (but not from Fab) then a few hours later it was fixed. Now another seller is showing the same symptoms! here it is

Note that the item beside it was also from a seller that wouldn’t show yesterday but then later was fixed. I didn’t need it for this project so I didn’t bother.

The Fab tab of Epic Launcher was saying something went wrong asking me to restart unreal editor (weird, since It wasn’t even running)

The Item showing this, and I don’t know the seller name, but I’m sure their page is also gone

This is another

Note that, these are other than Items that are deleted by sellers and sometimes I do not have a clue what they were, since they do not have a picture anymore either! These Items do not have a page and their seller’s page has no products either!

[LizzySphinx]

Hi there @BSarmady,

Please contact support - they can help sort this out for you:

https://support.fab.com/s/?ProductOrigin=FabSupport

Thank you.

[BSarmady]

Thanks for reply.

This is not just related to my Library. I assume it is a Fab issue hence reporting it here.
In the case of the seller profile disappearing, it seems it is related to seller changing their profile name or something, again not my Library issue but how Fab behaves. it happens on my co-worker’s library too (different user)!