Summary
Hi there!
A couple of weeks ago a product I had published for many months on the Unreal marketplace got sanctioned for unknown reasons (the note email wasn’t specifying that).
As a result of the sanction, my product was delisted.
I replied the email and appealed the sanction and the FAB team lifted the sanction, so I guess it was a mistake or something (no extra information on this notification email neither) but the product is still today not listed properly.
Past week I sent an email explaining all this to the FAB support team but I didn’t receive their reply since then.
Overally the situation is quite annoying as per everyday one product is not listed on the FAB market, there is a chance someone is potentially missing some sales.
I would appreciate some help or line-of-action suggestions.
cheers!
PS: the delisted product is called: Retro Dungeons - The Atlantis (ID = 375145af-379e-4ad3-9c87-e1a179e3fafd)
What type of bug are you experiencing?
Publishing
URL where the bug was encountered
https://www.fab.com/search?q=zerin
Steps to Reproduce
List or search all the “Zerin Labs” packages, the package named “Retro Dungeons - The Atlantis” is not there.
https://www.fab.com/search?q=zerin
Expected Result
The package [ Retro Dungeons - The Atlantis ] should be listed
Observed Result
please check the previous point
Platform
I tried with Chrome, safari and Opera. All with the same result.
Operating System
Windows 10