Same errors and issues on two different Windows computers

Always getting the same crash when using path tracer in Preview 2 (see below).

One machine running an RTX2080Ti, the other an RTX 3070Ti. Half of the time when the path tracer does not force a crash it will render from a lit to a completely black screen. Enabling HRDI environment fixes the black screen issue, but repeatedly crashes regardless.

I edited my registry to delay GPU processing - Did not improve

Updated and attempted both current game ready and studio drivers for both cards - Did not improve

Disabled secondary monitors - Did not improve

Restored graphics card settings to factory on both machines (no overclock) - Did not improve

As I have been working in Preview 1 since it released none of my projects are backwards compatible with previous versions. One machine auto updated to Preview 2. The other machine did not, however when attempting to open Preview 1 on the other machine it forced an update and would not open Preview 1.

It needs to be made clear to users the risks they are taking by utilizing these preview versions as opposed to the standard releases, or there needs to be more clear and accessible backwards compatibility options. I now have impending client deadlines to meet and am essentially dead in the water.

Fatal error: [File:Unknown] [Line: 868] CurrentQueue.Device->GetDevice()->GetDeviceRemovedReason() failed at D:\tm\workspace\Release-2023.1\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:910 with error 887A0006

Twinmotion_Win64_Shipping

Twinmotion_Win64_Shipping

Twinmotion_Win64_Shipping

Twinmotion_Win64_Shipping

Twinmotion_Win64_Shipping

Twinmotion_Win64_Shipping

Twinmotion_Win64_Shipping

kernel32

ntdll

Hi ,

We're sorry to hear you're having issues with the Preview 2 update. Please submit a bug report here and share a copy of your Twinmotion file, as well as DxDiag reports for the PCs you are using so our support team can investigate this issue.

Bst,

Raghib

I have the same problem when i was export a (7 second) path traced video export that settings are set 1024 rays on demo scene (lakehouse) in Twinmotion.

se -d3ddebug to enable the D3D debug device.

Use -gpucrashdebugging to track current GPU state.

[2023.04.09-21.49.54:870][324]LogWindows: Error: Error reentered: Fatal error: [File:Unknown] [Line: 868]

CurrentQueue.Device->GetDevice()->GetDeviceRemovedReason() failed

at D:\tm\workspace\Release-2023.1\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:910

with error 887A0006

Hi ,

The team is actively investigating this issue. If you haven't already, please submit a bug report here and share a copy of your Twinmotion file, as well as DxDiag reports for the PC you are using so the support team can assist further.

Best,

Raghib