Sales Report Bug

Summary

Missing sales from sale report

What type of bug are you experiencing?

Other

URL where the bug was encountered

https://www.fab.com/portal/reports/sales

Steps to Reproduce

Check 3-4 day range of report (01.11.2024-04.11.2024)
Check the sale list image hosted at ImgBB — ImgBB
Check only previous day (T-1) report image hosted at ImgBB — ImgBB
Check the sale list

Expected Result

All sales should appear based on selected day range

Observed Result

Some sales aren’t listing on the sale report

Platform

Web, Chrome

Operating System

Desktop, Windows 11

Additional Notes

love <3

Filtering per month also give wrong result at least for me.

I hope this will be fixed ASAP as this might put us all in trouble with IRS (and will require sending corrections etc.). This type of bug is not just annoying for us, it actually can have nagitve real world consequences.

2 Likes

I have the same issue. Monthly sales report shows a different result from a day based report, looking at the same time period.

Thanks, everyone. We’re aware of this and are working on fixing it.

3 Likes

Hi again. We’ve got a fix ready to go for this and it should be out soon.

2 Likes

I come from sketchfab where all was working great. Here i see a lot of big problems. I have sold some 3D assets these days and i have not recieved any report or money report. I know i have sold them just because clients wrote me about it, but according to Fab i have not sold nothing and i am in 0€…

try out this link Publishing Portal
it the old ue marketplace seller portal for viewing sales.

I’m aware of that. I were just reporting a bug.

It was for Nomteck.

1 Like

Do you know if the sales report is working? Do you see the sales after a month? Or how does it work, if it works?

They fixed it. UE Marketplace report page still active and shown all sales without date restrictions. But FAB is showing after October.

Just a note, old ue marketplace sales is disabled from start november.

Fab portal error for a few days now:

Try on desktop and on different browser like Opera.
Make sure you don’t have any firewall blocking fab.

The error seems to occur with phone, pad, desktop computer and laptop in chrome, firefox, samsung internet while in mobile or dektop mode and with different internet service providers.

Edit
Strangely the error only happens if the start or end date is set to November 25th or later.

On Firefox it isn’t showing Nov or Dec or letting you choose any dates in November.

Edit: It also does the same in Microsoft Edge. I can’t see any of the sales made in November whether by day or month… I assume because the month part was broken before they are in the middle of fixing it?

most likely forcing sellers to use only fab sales report so they are locking up old ue marketplace.

Fab portal sale reports now working again!

1 Like

Ah it’s working now. I was clicking an old bookmark tab I made but going back through the other way, clicking publish then sales report showed it. The old bookmark I had set up might not have updated.