I am writing because my sales have dropped significantly over the past few days. Previously, I was receiving regular sales, but now they have almost stopped completely.
I would appreciate it if you could investigate whether there are any issues with my seller account or the visibility of my products. I am concerned that my products may not be appearing correctly in search results or to potential buyers.
Could you please confirm that everything is working properly on my account and that my products are being displayed normally? If there is any issue affecting my listings or sales, I would be grateful if you could help resolve it.
Thank you for your time and support. I look forward to your response.
Best regards,
Kashan A. Shaikh
What type of bug are you experiencing?
Documentation
Steps to Reproduce
almost stopped completely.
Expected Result
please confirm that everything is working properly on my account
Observed Result
please confirm that everything is working properly on my account
Platform
please confirm that everything is working properly on my account
Sales have truly dropped to almost nothing. There are five logical reasons for this:
Summer is always a dead time zone.
The ârelevantâ selection shows the same assets for years, making it nearly impossible to reach the top. Consequently, youâre invisible, and therefore unsold.
Clearly, no one wants to rate an asset. And thereâs no incentive to do so. So, you canât gain a rating. And only those who get into the âfree programâ get one.
Everyone knows the sale dates in advance. And all sorts of bloggers and others happily announce upcoming sales, and thereâs no penalty for them. So, by announcing the sale dates six months in advance, Epic drops sales to zero.
In general, the main page is always filled with almost the same âfaces.â So, itâs not surprising that during a period when sales are already lagging, few people will know about you.
During the UE Marketplace days, curation worked perfectly; noteworthy assets were showcased etc., and different developers were always featured. Unfortunately, for a long time now, from category listings to the homepage, the same peopleâs assets are displayed. Differentiation is impossible; this is even reflected in video views. You create an asset, and nobody knows about it because of this absurd situation. From my perspective, I donât see an alternative to sponsored content, and in the long run, creating assets doesnât make sense for me anymore. Because I donât expect any improvement from Epic in this regard; in short, they donât care about us.
Why does this make me think this way? For example, back in the days of the UE Marketplace, there was a notification system for any reviews or questions about your assets. In the new FAB, instead of meaningful features like that, they decided to implement a useless analytics system. Honestly, I canât understand what the decision-makers are trying to do.
I sent a support request about this, this morning to just ensure there are no problems with my account or listings. The ticket was immediately closed without explanation.
I have a collection of updates and new products that have been developed intensively over months. I have just put those on hold until I can better understand what is happening.
I wonât share numbers but my business has lost an income of 4 digits a month and it happened overnight without any definitive explanation.
This has all been written about many times already. Itâs just another âcry into the void.â Thereâs no point, as I understand it, in writing about sellersâ problems here. They clearly donât care about them here.
The bet has long been on neurogeneration. And metahumans. And some small percentage on the usual partners who always make the top pages.
As soon as they allowed adding one prop, one material, they abandoned their own rules, where they considered only useful sets of 10 or more units acceptable.
They created a loophole by adding one blender file or something similar, not a full set. The fab was simply flooded with low-quality junk.
It was also immediately obvious that the newcomers didnât care, as they introduced ârelevantâ as the primary sorting method.
Yes, youâd think that as our earnings decline, theirs would drop too, creating a bigger impact, but the complete lack of progress is just weird. Iâm starting to see it like this: if youâre planning to launch a major AI service in the future, youâd grab all the data you can get to train it, with zero restrictions, while totally ignoring the marketplace partnersâ concerns.
Lastly: whatâs written above is just thinking out loud; whether thereâs any truth to it or not, we canât know. But if this is indeed the situation we are in, then any demand, complaint, or feedback regarding the matter becomes completely worthlessâand I agree with that.
POV from an almost customer. I tried to purchase a City Building collection from fab.com but their payment form is broken. I put in my credit card information and it wonât submit. Iâve tried Chrome and Firefox with no luck. I tried to contact support but was routed to their useless chatbot assistant which only pointed me to broken links. This seems directly related to the drop off sales everyone in the thread is seeing.
Agree!
Announcing the date of the discount event in advance is truly a very poor decision, and it brings many negative consequences:
When you clearly know when you can buy a product for less, unless itâs urgent, customers will only wait for a discount day.
This also forces merchants who donât want to offer discounts to do so, since most users only visit Fab during the discount period and open the âdiscounts onlyâ filter.
Our team looked into your account activity, and it appears your monthly sales have increased year over year compared to 2025. Weâd also suggest completing your seller profile, including your trader information, as this is required to distribute your assets in certain countries and regions.
You may also find the Publisher Success Handbook helpful, as it covers best practices for growing your presence on FAB.
For further details on your sales, please reach out to FAB Support, as weâre unable to discuss private account information on a public forum.
