Ryzen 7 crashes during reconstruction Help!

Development World Creation
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1

Hello RC community, 

I’ve talked to the support about my problem for the last weeks but we couldn’t find a solution. 

My RC crashes in Reconstruction every time. Mostly in the middle and shows me this Mini Dump Error. Or it’s just saying unknown Error. It doesn’t stop working immediately but keeps on going for some time. Sometimes I have 3 crash messages on my screen but my pc still continues to work. Sadly never finishes…

Specs: 

  • -AMD Ryzen 7 1800x
  • -NVIDIA 1080Ti
  • -32GB DDR4 RAM
  • -Aorus ax370-Gaming k5 mainboard
  • -Everything is stored on an m.2 SSD with enough space. 
  • -Both Steam and Promo License.

 

On my second PC, with the same specs, just a 1070 it also crashes most of the time. (Same Error) 

 

I let some colleagues and the support run my dataset through, they had no problem. They had an Intel i7. 

So does anybody work with a Ryzen or had similar problems?

 

I have no clue why I got this problem. 

I’ve just deleted my whole pc and installed everything new but the Error remains. Drivers are up to date. Didn’t overclock, its all default. 

CPU is not overheating and I have no RAID installed. 

Thanks for you help

David

2

I have similar problem.

 

My rig:

AMD TR1950X
GIGABYTE X399 AORUS GAMING 7
GIGABYTE GTX 1080TI + ASUS 980TI
128GB DDR4
2TB SAMSUNG 960 M2 SSD

 

but again, I have same problem with XEON rig :smiley:

 

3

Same problem here, but…not always. Feels like I have more troubles on our AMD Ryzen rig then the Intel Rig. 

 

Rig:

AMD TR1950X

Gigabyte X399 DESIGNARE EX

MSI GTX1080 Ti Gaming 11G

2 x Samsung  m.2 970 Pro 500gb

2 x Intel SSD 750 PCI 500gb

Some ram

 

Also Steam and our full RealityCapture lic.

 

Cheers,

4

Hi,

I already had a similar issue on big project (2500imgs, more than 200 laser scans).

Step 1 : PSU

Do you have a sufficient PSU ? You can check your PSU capacity here : https://outervision.com/power-supply-calculator

Despite my PSU replacement (by a Corsair 1200W), i had continued with my issues.

Step 2 : RAM frequency

I have resolved my problem by adjust the RAM frequency regard to the CPU and the motherboard. From default, my RAM (64GB) was set to 3000MHz. I have fixed my crash issue by fix the RAM frequency to 2400MHz…

And since, never have a new crash…

If it can help you.

Good luck !

5

Thanks Yoz,

my RAM was set to the wrong MHz… Now it’s set to 2400 and had no problem so far. 

such an easy fix… 

For everyone else who has problems with crashes should check the RAM in the bios and read the manual for mainboard and CPU.

Cheers, 

David

6

very good point, thank you, I also came across it in one textbook for IT yesterday, where it says: “before you add memory, change the BIOS settings”