Revit keeps crashing when I clicked synchronization, and would like to know the issue to resolve it

Revit keeps crashing when I clicked synchronization, and would like to know the issue to resolve it

Hello JGC-Designer and thank you for reaching out.

I strongly suggest that you use the "Contact us" button to report a bug and a support agent will be happy to help you.

In the meantime please verify that :

  • Are using the latest version of the plugin?
  • Verify that the plugin is installed correctly in the right place

C:\ProgramData\Autodesk\Revit\Addins\20XX\DatasmithRevit20XX - (Folder)

C:\ProgramData\Autodesk\Revit\Addins\20XX - DatasmithRevit20XX.addin - (File)

When creating the bug report please provide the log file, here is how to get the log file :

You should be able to view the installation log from the installer itself by selecting the View Installation Log box at the bottom of the install window.

If you cannot access the log through the installer please follow the instructions below:

Download and place the latest Revit Datasmith Exporter Plugin installer MSI file on your desktop and follow the below instructions.

Revit Datasmith Exporter plugin download Link:https://www.twinmotion.com/plugins/revit

  • Go to the windows search bar and type CMD
  • Right-click and Open the Command Prompt app and click Run as Administrator
  • Type CD\
  • Press Enter
  • Type the following: CD users\USERNAME\desktop (Replace USERNAME with your local user name)
  • Press Enter
  • Type: msiexec /i UnrealDatasmithRevitExporter_X_XX_X.msi /lvx* Install_Log_RevitDatasmith (Match msi name with current installer name downloaded)
  • Press Enter
  • Follow the install instruction and close the installer.
  • A log file should have been created on the desktop

Thank you

MC