EDIT: This is real, the seller portal is bugged and the message didn’t show up until after I refreshed it and switched between Payout Info and Trader Info multiple times.
…
I just got this email asking to verify my address with a photo document (I guess ID), which seems like a typical phishing attempt, considering that my account is already verified and I don’t see any message in my seller portal.
The email adress this came from was fab@acct.epicgames.com
This is a real letter. Go to the “Trader Info” tab, sometimes you need to refresh the page there and a form will open to confirm the address.
Yeah it showed up now, after reloading the page and switching between Payout Info and Trader Info multiple times. Looks like the portal is bugged…
But thanks for letting me know. It really sucks though this is happening right now during the sale…
Fear not - this shouldn’t deactivate your account. If you notice that that’s happened and I’m wrong, please let me know asap and we’ll investigate.
And reloading/switching tabs issue is known and we’re pushing a fix for it soon.
Please advice.
I see the widget. I have changed the adress to my new one from within the widget and provided a bill photo.
I then contacted Fab support with a request to change my address in my account (as stated in email I have received from Fab today).
Are these steps sufficient for updating my info as soon as possible? I’m afraid of interruptions during the Fabruary sale event.
P.S.because as I understand, this can at least prevent sales to customers from EU? Or am I wrong?
Thank you for your answer Abby, glad I don’t have to worry about this.
Seems like it doesn’t actually affect my product to show up for EU customers, as my friend confirmed when he searched for it.
Looking into this. The expected flow would be to contact us to reset first, but I am looking to see how doing it in reverse order would impact things.
Thank you! But after I contacted support, it seems my trader status disappeared!
Could you assist to get it back, until we figure the things out?
Your trader status is back, you can see it under the About section of your profile.
For anyone else who may see this: If you contact us and ask us to reset your trader info after you submit address documents, it will wipe this information out and you will need to restart the process.
