Request for Detailed Sales Report – Inconsistencies in Reports

General Issues & Bug Reporting (Fab)
1

Summary

Dear FAB Team,

I am reaching out because I have noticed some inconsistencies in the reports of my seller account. Firstly, the total balance of my wallet does not match the sales reflected in the monthly reports generated from the platform.

Additionally, I have observed that in some of these reports the “Net units” field appears as “0,” which is inconsistent given that sales were recorded during the same periods.

For this reason, I kindly request a detailed sales report of my account, clearly reflecting all transactions, adjustments, and payments made, in order to properly reconcile my earnings.

Thank you in advance for your attention, and I look forward to your response.

Best regards,
Netherix Studios

What type of bug are you experiencing?

Other

URL where the bug was encountered

https://www.fab.com/portal/reports/sales

Steps to Reproduce

Log in to the FAB platform with my seller account.

Go to the monthly sales reports panel.

Download a report for a specific month.

Compare the balance shown in the report with the total balance displayed in the wallet.

Check that in some months the “Net units” field appears as “0” even though there are sales recorded during that period.

Expected Result

The total wallet balance should match the sum of sales reflected in the reports.

The “Net units” field should display the actual number of units sold for each month.

Observed Result

The total wallet balance does not match the sales reflected in the monthly reports. In addition, in some reports the “Net units” field appears as “0”, even though sales were recorded during those periods.

Platform

FAB Marketplace – Seller Dashboard.

Operating System

Windows 10 (Browser: Google Chrome – latest version).

Additional Notes

I kindly request a detailed sales report of my seller account, clearly showing all transactions, adjustments, and payments made, in order to properly reconcile my earnings.

2

I recommend reaching out fab support, the forums is not exactly the ideal place to get this kind of data as it’s a public discussion place.

That being said, you really shouldn’t be using the sales reports page as a business record, eventually they are gonna likely clear the available data after a few years. You should be using something like quickbooks or a bank app to track revenue earned. The sales report is just to check how you are doing throughout the month, even if it had a bug causing data not to show, you would still get the payout assuming you reached 112 dollars.

3

Hi @Netherix_Studios,

Please contact our support team and they can help you with this.

https://support.fab.com/s/?ProductOrigin=FabSupport

Thanks for reaching out.

4

Submit button doesn’t work. Is there an email for contact support?

5

try on different browser like edge, opera for support.fab.com/s/?ProductOrigin=FabSupport

other people reported it doesnt work on certain browser like safari

6

In FAB apparently when you have a refund the sales report can show it as 0 net units sold when it should be -1. But when you download the report as CSV file it appears as -1, this happened to me. The monthly report on the other hand will account -1, therefore the total sales will differ between sales report and monthly report, which isn’t good. This didn’t happen in the old Marketplace.

Ignoring the sales report because the official one is the monthly report isn’t good practice because as a seller you want to have confidence that you know your numbers.

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