Summary
Dear FAB Team,
I am reaching out because I have noticed some inconsistencies in the reports of my seller account. Firstly, the total balance of my wallet does not match the sales reflected in the monthly reports generated from the platform.
Additionally, I have observed that in some of these reports the “Net units” field appears as “0,” which is inconsistent given that sales were recorded during the same periods.
For this reason, I kindly request a detailed sales report of my account, clearly reflecting all transactions, adjustments, and payments made, in order to properly reconcile my earnings.
Thank you in advance for your attention, and I look forward to your response.
Best regards,
Netherix Studios
What type of bug are you experiencing?
Other
URL where the bug was encountered
https://www.fab.com/portal/reports/sales
Steps to Reproduce
Log in to the FAB platform with my seller account.
Go to the monthly sales reports panel.
Download a report for a specific month.
Compare the balance shown in the report with the total balance displayed in the wallet.
Check that in some months the “Net units” field appears as “0” even though there are sales recorded during that period.
Expected Result
The total wallet balance should match the sum of sales reflected in the reports.
The “Net units” field should display the actual number of units sold for each month.
Observed Result
The total wallet balance does not match the sales reflected in the monthly reports. In addition, in some reports the “Net units” field appears as “0”, even though sales were recorded during those periods.
Platform
FAB Marketplace – Seller Dashboard.
Operating System
Windows 10 (Browser: Google Chrome – latest version).
Additional Notes
I kindly request a detailed sales report of my seller account, clearly showing all transactions, adjustments, and payments made, in order to properly reconcile my earnings.