Replacement of bank details

Distribution Onboarding
1

Hello, I have been trying to replace my old bank details with new ones for a long time. I contacted Epic by email, and I was asked to answer 3 questions to make sure that I really want to replace the details.

I answered these 3 questions, but nothing happened after that. I am trying to contact Epic again, but unfortunately my emails have not been answered yet.

2

Hi Astraplayroom,

We apologize for the delays that are currently occurring at this time, we do have a higher volume than normal and are doing our best to get as many situations resolves as soon as possible.

For safety and privacy I removed the bank related details from this post. We hope to be able to get your situation resolved very soon.

Best,
Ryan C.