I havent heard from Epic yet after I requested a refund for a asset that I was not pleased about. How long does it usually takes before they reply?
Moved thread to the Marketplace forums where the team can more easily find it
Have you tried reaching out to the creator of the asset to discuss your misgivings? A lot of us are very willing to help out customers if at all possible Just a suggestion.
No, I havent about this issue. But I had this issue with other assets from the marketplace. I think I take it with Epic from here, so I dont offend anyone.
Hi Frequia, I am sorry for the wait. If you could send me a PM with the email address used during your request, I will happily look into your case.
Hi, we got sorted this out