refund is scam do not buy anything from fab at the moment

Summary

after buying an modular asset of a buidling that is suposed to cost 39.99 got charged 89 usd , the asset is not modular and is very low quality , asked for a refund ,got told to send an email to seller which i did and then seller is still ignoring for more than a week and a half

What type of bug are you experiencing?

Purchasing

Steps to Reproduce

bought asset , wanted to refund because it is bad and got charged a different price

Expected Result

expected immediate refund

Observed Result

seller ignoring , epic games fab support also ignoring

Platform

edge

Operating System

windows 11

Additional Notes

we wont be buying anything anymore until this is resolved