Recently I have a refund from marketplace and it is put into Xsolla balance. Xsolla had been the payment processor till November 30th when I found out it isn’t any longer. This change was quietly made by Epic which seems like such a coincidence afterwards. My refund is put into Xsolla balance by them and Xsolla is suddently unavailable to me. Techinically I have lost my money due to these two operations combined. I have sent 2 emails to marketplace support and got 0 reply. What a terrible experience.
In any case, whatever happend between Epic and Xsolla is not my business. Any change by Epic should not cost me money and Epic should take all responsibilities of the transactions in Marketplace.
What else can I do to catch their attention and get my money back?
I seldom do international transactions but this is a lesson learned from Epic: look out your wallet as they can steal from you.