"Reflections Subway" demo stuck on 'syncing'

I’m trying to download the ‘Reflections Subway’ demo from the Marketplace but it’s stuck on syncing. I tried closing and opening the Launcher several times but nothing happened.

Can somebody help me?

Hi martincontel,

Please try the troubleshooting steps linked below. Afterwards if the issue is still present, follow the steps at the bottom of the page to find your ‘Verbose Logs’ and post them here. They will help us track down the issue.


I’m on OSX. I added “[Core.Log] LogHttp=veryverbose LogOnline=veryverbose” to Engine.ini located at /Users/[USERNAME]/Library/Preferences/Unreal Engine/UnrealEngineLauncher/Mac (which was empty). Where can I see the output log?

Hey martincontel,

Our Launcher team fixed this issue late last night. Try downloading the content again and if you have any issues please post back here to let us know.


The same problem to download that content in 4.7.
I have downloaded the 4.6 but at select the 4.7, show Syncing… and not work.

Hi Hevedy,

The reason you are seeing this is because the Reflections demo isn’t ready for 4.7 yet, it’s in the Preview stage. I do have a request in to change this from ‘Syncing’ to something less confusing like ‘Not Yet Available’.



Okay thanks you.