Summary
Assets claimed via Epic Games code redemption show the green badge “Saved in My Library” on the product store page, but they do not appear in the “My Library” tab when browsing or searching, making it impossible to see or manage them without manually finding each product in the public store.
What type of bug are you experiencing?
Other
URL where the bug was encountered
Steps to Reproduce
- Redeem an asset product code in the Epic Games Account portal (Code Redemption).
- Go to Fab.com and open “My Library” (https://www.fab.com/library).
- Sort by “Most recent” or search for the exact name of the redeemed product (e.g., “Post Apocalyptic Playground Equipment” or “Military Drone - Rigged/BP Controllable”).
- Notice that “My Library” returns 0 results (“No products yet”).
- Search for the exact same product in the public Fab store (https://www.fab.com).
- Open the product page: it correctly displays the green badge “Saved in My Library”, proving the entitlement exists on the account.
Expected Result
All products owned by the account, including those acquired via promotional code redemption, should automatically populate “My Library” and be discoverable through the library search and filters.
Observed Result
The items are completely invisible in “My Library” list and return 0 results when searching inside the library. The entitlement is recognized only when visiting the product’s public store page.
Platform
Web Browser (Google Chrome / Edge) & Epic Games Launcher
Operating System
Windows 11
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Additional Notes
This affects multiple assets redeemed on the same day (such as Leartes / Cosmos packs: Military Drone, Post Apocalyptic Playground Equipment, Neo Tokyo, etc.). Users cannot rely on remembering every redeemed title to find their owned content.