Receive an error when trying to make a purchase in FAB.

Summary

Hello starting on 2/17/25 until today I cannot make a purchase on the FAB app inside of UE 5.5. I receive an error message in a red box stating " Oops an error occurred, please try again later!". I have tried purchasing different items and receive the same error. I can make a purchase using FAB in a web browser, but not within the FAB app in UE.

What type of bug are you experiencing?

Purchasing

Steps to Reproduce

Select any item on FAB and press “Buy Now” and accept terms and press Accept. A circle spins on the screen and then the error is shown

Expected Result

The expected behavior is to purchase the item and add to my library or add to my project.

Observed Result

I receive an error message in a red box stating " Oops an error occurred, please try again later!"

Platform

Inside Unreal Engine FAB app.

Operating System

Windows 11

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Video

Thanks for your report and for sharing the image and video. We’re taking a look.

Could you please try going up to the account icon, logging out, and then logging back in and reattempting the purchase?

Jumping on this thread I have exactly the same problem and have had it since Fab started. Tried multiple browsers, deleting website data etc.

1 Like

@SkyeEden, can you report that issue to the team, thank you :innocent:

Reddit Similar issue: https://www.reddit.com/r/unrealengine/comments/1kp6h49/i_am_unable_to_purchase_fab_assets/
More payment issue: Unable to purchase on fab - #28 by UmbralUrsan