RealityCapture checks that its online so often that it interrupts and crashes scans.

Development Asset Creation
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1

Another user has recently reported a problem with Steam licencing on the Steam forum.

https://steamcommunity.com/app/489180/discussions/0/1696048426815193753/

This is happening to me too. Licence checks happen every ten minutes and it seems that inevitably during a long job, licencing will fail at some point and it freezes the software (although my internet service is good). This renders this software almost unusable for me for larger datasets and has wasted me weeks of computing time as I use the software heavily. RC gives the error message “Reality Capture on Steam - Steam is not responding. Please make sure Steam is running and click Try again”. When this happens, I can still launch the Steam app from the background and it states in ‘Library’ that ‘Reality Capture is running’, but launching Steam doesn’t unfreeze Reality Capture.

Steam will not quit or restart while it thinks RC is running so the only choice is to force quit Steam in Task Manager but doing this and restarting Steam has no impact either. I can force quit RC but I then lose a day or two of processing. Since some datasets can take more than two days anyway, this has meant four or five attempts before success and over a week of wasted time. Presumably this issue is specific to the Steam licencing option so it currently looks like I made a bad choice going with Steam. Can I switch to direct licencing mid-licence? Unfortunately my 3 month subscription on Steam just rolled over but I can’t seem to get much done with Steam!

2

Dear John,

thank you for reporting this problem, we are working on a solution. 

In the meantime, we will contact you via email to resolve this issue individually.

Thank you for your understanding.

3

I got the same problem

4

Hello Mariia,

thank you for reporting this, we are still working on a solution. We have received your message sent via our contact form as well, I would suggest to continue discussion there in order to resolve the issue. 

5

Hello everyone,

we have fixed the issue with acquiring the Steam license too often and we are preparing an updated version. We will release this version in the next few days.

6

Hi Zuzana Durichova,

Its been 11 days since you posted that there will be a fix is a “few” days. I am still having the same problem and is very annoying and is causing serious disruption to my work.

What is the current status on the fix?

Thanks

7

Hello Johnathon,

we are still testing the version so that it is ready for the release, we are sorry for the delay. Thank you for your understanding.

8

Hi Zuzana,

What steps would you recommend to avoid the issue?  I’ve twice tried reconstructing a project with about 2400 scans, and it gets about 30 hours into processing when steam becomes unresponsive, realityCapture stops processing, and I have to abandon it…

Someone had mentioned a temporary license that will allow offline processing, is this a possibility?

Thanks

9

Hello Ryan,

I will contact you via email to get more details and resolve this issue.