Reality Capture won't open.

General Feedback & Requests
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1

Hello everyone! I am a complete beginner to Reality Capture and I am having trouble opening the application. So I hope I could maybe find an answer here. :smile:

When I launch Reality Capture, it immediately crashes without any error messages or crash dumps. The application briefly displays a white window before closing, and it exits with the following code (found using procmon.exe) :

-2113929214 (0x82210002)

I have already attempted several troubleshooting steps, including:

  • Searching for fixes on the forum
  • Reinstalling GPU drivers
  • Adding missing registry keys
  • Some debugger analysis

System Info :desktop_computer:

  • Operating System: Windows 11 23H2
  • GPU: NVIDIA RTX 3080 (Drivers up to date: Studio/Game Ready)
  • Processor: 13th Gen Intel(R) Coreā„¢ i5-13600KF
  • Memory: 32.0 GB DDR4 RAM
  • Storage: 1 TB disk space

Debugging :spider:

  • Process Monitor: Detected a missing registry key at
    HKLM\Software\Microsoft\Windows NT\CurrentVersion\GRE_Initialize\DisableMetaFiles
  • WinDbg: Indicated that the application exits during early initialization, prior to generating a crash stack
  • When launching in the command prompt with the flag ā€œ-stdConsoleā€, I get the following error: Failed to store customer reports and satisfaction data: Operation failed.

Technical Findings :wrench:

  1. Error Code: The program exited with 0x82210002 (Windows system error: process initialization failure).
  2. Registry Key: The DisableMetaFiles key (related to GDI+ compatibility) is missing.
  3. Process Monitor Log Snippet:

    6:59:39.8435846 PM RealityCapture.exe 30980 RegQueryValue HKLM.ā€¦\DisableMetaFiles NAME NOT FOUND
    6:59:39.8466676 PM RealityCapture.exe 30980 Process Exit Exit Status: -2113929214

Unfortunately, I am unable to upload log files and additional details due to my account restrictions.

2

Hi @RoRoufox
This is quite unusual and according to the errors it doesnā€™t look like RealityCaptureā€™s one.
How have you installed RealityCapture? Are you using Epic Games Launcher to run it? If so, are you able to open other apps from there (like Twinmotion)?

3

Hey @OndrejTrhan !
I installed Reality Capture from the Epic Games Launcher. As for Twin Motion, it does work without any issues.
I also tried installing Reality Capture on a virtual machine, wich did open this time, but some features did not work because of CUDA drivers issues.

4

When you are trying to run it, are you using Launcher directly or the shortcut from the desktop?

5

I tried opening using

  • The launcher
  • The shortcut on the desktop
  • The exe file in program files

Didnā€™t change the outcome

6

Is the machine online?
Can you check if you have enabled these ports for communication: https://dev.epicgames.com/community/learning/knowledge-base/baPZ/capturing-reality-realitycapture-proxy-settings ?
Also, can you try to direct installation as it is described here: Reality Capture doesn't quit - #10 by OndrejTrhan

7

The machine is online.

For the ports, I am not exactly sure what you mean by ā€œenabledā€, but they are not blocked from my firewall if that is the question.
edit: I also added inbound and outbound rules allowing the ports 80/443 just in case

I copied the installation file into another folder, then uninstalled Reality Capture using the epic games launcher, and manually deleted the folder "C:\Program Files\Capturing Reality"
When I ran the installer, everything was fine but the program still opens for a split second before exiting.

8

Hi, were you able to solve this issue?
If not, can you try these recommendations: capturingreality login issues - #2 by OndrejTrhan?

9

Hey, no I was not able to solve thi issue.
I did try these recommendations and it did not seem like it fixed the issue.