RC Online Activation has failed - bug?

General Feedback & Requests
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1

Hi folk,

A couple of members of our team myself included, have received the ‘Online activation has failed’:

ActivateRCPrompt
ActivateRCPrompt1027×636 217 KB

Despite being logged into Epic, having licenses available etc. This has occurred at different times: when starting the application (despite licenses being available and me logged into Epic), but also during mid-processing, with one of my colleagues having to abandon texturing of a model 1 day in due to RC repeatedly flagging this up. This is not connected to any networking issues on our end, e.g. outages, new firewalling rules.

I was only able to get RC to recognise the license by shift-clicking the launcher and selecting ‘Making like a clean install’. This then brought up the RC Activation screen below:

ActivateRCPrompt-AFTERreset
ActivateRCPrompt-AFTERreset1037×533 103 KB

Is anyone else finding these activation issues are more prevalent and causing issues despite having licenses available?

  • Adam
2

Hi Adam,
this sometimes happens and as you wrote one possible solution is application reset. There you can find also another possible solutions for such issue: Unusual Problems with RealityCapture and Their Possible Solutions

3

Thanks Ondrej, we will try the alternative solutions as the Clean Install method seems like a temporary workaround - and wouldn’t build my confidence for future long operations if this activation alert happens during processing for example.

  • Adam