Quixel Login failures

Summary

Epic/Fab authentication works, but legacy Quixel authentication no longer creates a Quixel session. quixel.com refreshes after Epic sign-in, standalone Bridge hangs after “Epic login successful / Loaded profile”, and UE Bridge sometimes reports an incorrect age-requirement error.

What type of bug are you experiencing?

Plugins

URL where the bug was encountered

Steps to Reproduce

  1. Try login on https://quixel.com/
  2. try signin with standalon bridge
  3. try sign in with quixel ue plugin

Expected Result

Sign in allows platforms to function. SIgn in does not appears to happen but access to assets is somewhat granted

Observed Result

  1. Page just reloads with no login happening
  2. Login just reloads as well and shows new home for megascans popup again.
  3. Plugin either beachballs sign in or reports “this account does not meet the age requirements.”

Platform

PC, Unreal 5.6-5.8

Operating System

Edition Windows 11 Pro
Version 25H2

4 Likes

Same issue, no luck with any of the suggested fixes.

I had the “service stopped issue” yesterday, and today it’s just not connecting. Neither website nor Engine plugin. Extactly as you reported on result 2 and 3. All my schedule is messed up … I hope they notice and fix it soon !

Same issue…

1 Like

Facing the same issue.
Trying to login inside Quixel Standalone Bridge.

Going through the Epic login process, but nothing happens at all.
Still welcomed with the “Get it on Fab” prompt for every assets.

Hello , i have the same issue here , legacy Quixel authentication no longer creates a Quixel session , i had kept backup of the log files of BRIDGE , and uploaded them to Chat GPT so it found out that no longer loads the subscription plan as :

planId: "unreal-unlimited"

more here :

Yes—this log clearly confirms you were logged in yesterday, downloaded assets, and successfully exported them to 3ds Max. It also reveals a concrete difference from today.

On 8 September, Athens time:

Time Evidence
15:08:29 Epic login successful
15:08:29 Loaded profile with planId: "unreal-unlimited"
15:15 onward Multiple completed asset downloads
16:01 and 16:04 Exported 1 Assets Successfully, followed by MAX_ASSET_IMPORT events

The strongest clue is the profile’s plan field:

Yesterday, working Today, failing
planId: "unreal-unlimited" planId: "" — empty
Bridge 2023.0.0 Bridge 2023.0.0

So today, even when Epic authentication succeeds, Bridge no longer records the plan it loaded yesterday. This happens in the backup’s morning entries too, before our folder reset.

That points us toward investigating how Bridge retrieves or interprets your Quixel profile/plan. It does not prove your entitlement was removed, but it gives support a much more specific issue to investigate than “login doesn’t work.”

Keep this backup. The key evidence for support is: “The same Bridge version loaded unreal-unlimited on September 8 and downloaded/exported successfully. On September 9, successful Epic logins load an empty planId and Bridge remains signed out.”

I BELIEVE THIS IS SOMETHING THAT THEY WILL FIX , if not , all the legacy megascans users that used since so many years the legacy megascans via the epic accounts will face this problem ! So sad because after so much effort the last year , when fab was announced and many of us tried at first to download every asset , or later some of us tried the script that someone made to purchase automatically every asset , so that the quixel comunity tried so much for the legacy megascans to maintain free, i will try to believe that all this was not for nothing , and something will hapen so that the epic acounts will still have acess to the legacy MEgascans. please keep us informed !!! peace

Same issue, logging into Quixel.com yields a ‘missing authentication’ error, logging into Bridge just does nothing and loops back to the app home screen. Tried support and they just pretended not to understand, they clearly don’t want to bother fixing this.

Same Issue here.

I can’t sign in to quixel from the website.

I get a “missing authentication” message and then the website just refreshes everytime I click on sign in button.

Appears to be working today.

Good morning Today this ridiculus catchpa does not work and afte authentication says is a network error . ANY others ?? could today sign into bridge with epic acount for the legacy megascans ???

can you log in via bridge today ?

Seems I can yes

1 Like

I STILL GET THIS !!!

CAN YOU GIVE ME A LINK OF THE SUPORT ?

i finaly loged in !!!