Hi there,
Our artists have reported an issue with downloading 3D assets from Quixel Bridge into Unreal Engine 5. They initiate a download and the download hangs at 0%. The asset does not download and the download does not progress from this state.
We have tried this with Unreal versions 5.0, 5.1 and 5.2.
Is there a solution to this issue? It is blocking a lot of their work.
Try clicking on another asset, then back on the one you want. The first download after login always fails, imho…
Hey there @Blackbird_Int! Welcome to the community! Does this apply to all users on your network? Does the web client or local client work correctly?
@SupportiveEntity Thank you. Yes, it is happening to all users on our network. While we can download through the website, our user says that its not in the format they desire. They want to be able to download through the client plugin.
Understandable! Does your office have restrictions to inbound/outbound traffic? Or are you guys operating from behind a VPN? This issue has occurred a number of times before, but often it’s network/firewall related so I often cover those bases first.