Quixel Bridge and Metahumans Down, Can't Login With Epic Account

General Feedback & Requests
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1

So it appears that you cannot login to the Bridge standalone app, engine plugin or even Quixels site using an Epic Games account anymore. The status page on Epic’s website indicates everything is fine though. Whats going on?

2

Seems it’s not me alone then. Cannot connect neither to standalone nor Bridge in UE5. Standalone version gave me a pop-up error: “Cannot read property ‘split’ of undefined”. So I wonder if it’s just a bug on their side that slipped in. Just submitted for support on that, will update here.

3

Thanks for confirming.

Getting that same error myself. When I try to login to Quixel.com with my Epic account its a different error: can’t assign to property “_error” on “Network Error”: not an object.

I’ve also submitted a ticket and will follow up here if I hear anything.

4

Same here can’t login, it says

" LOGIN FAILED

Cannot read property ‘split’ of undefined"

5

Hi everyone - thanks for reporting this. We’ve investigated and fixed the issue. Please let us know if you’re still running into problems with sign-in.

2 Likes
6

Thanks Yasir! It appears to be working now. =)