Purchased Product Stuck On "Syncing"

[anonymous_user_e52c1cd1]

I recently purchased the FX Uwave from the marketplace, and I am unable to use it. It’s been stuck on “syncing” for over an hour now. Restarted, logged out & back in…nothing seems to work. I’ve never had this problem with purchases before.
Any ideas?

Thanks,

[zerofiftyone]

Yeah a few others are having this issue:

CAn`t download content after phurches.

Here’s the response from Epic:

@Jon Jones;296097

Thank you for posting. We’re working through our troubleshooting steps now and it may take until later tonight or tomorrow for the content to re-publish, but we’ll make sure this works for you. If each of you wouldn’t mind emailing marketplace-support@unrealengine.com, I’ll handle this personally to make sure you get your content.