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Purchased Product Stuck On "Syncing"

I recently purchased the FX Uwave from the marketplace, and I am unable to use it. It’s been stuck on “syncing” for over an hour now. Restarted, logged out & back in…nothing seems to work. I’ve never had this problem with purchases before.
Any ideas?

Thanks,

James

Yeah a few others are having this issue:

Here’s the response from Epic: