Purchased Marketplace Assets not available for download

Wookify · February 26, 2015, 6:32pm

I have bought assets from the marketplace about a month ago, and they showed up in the library section available for download. In the last week I bought a few more items from the marketplace and they are not showing up in the library to download. I have looked everywhere and can no find anyplace to download them.

TJ_V · February 27, 2015, 3:06pm

Hi Wookify,

What is the status on the content button? Could you post a screenshot of what you are seeing?

Here are some troubleshooting steps that may help you out.

Wookify · February 27, 2015, 5:20pm

TJ,
The status on the content button is Purchased, with what looks like a little download symbol next to it, but it does nothing.

But none of these show up in the vault to download. Like I said, on the Top-Down city it worked great, but now it’s not working.

TJ_V · February 27, 2015, 7:09pm

Content generally will not show up in the Vault until it is downloaded. You should be able to download it if you click on the content. When you do this, do you see the yellow download button on the right?

Wookify · February 27, 2015, 7:56pm

So this is really weird,I think it’s a bug, when I click the content it comes up and still says to buy.

But if I click the Buy button again, then it switches to the Download Option

Wookify · February 27, 2015, 7:56pm

Thanks for your help.

TJ_V · February 27, 2015, 8:32pm

You’re welcome. That is a strange issue, I’ll inform our Launcher team to be on the look out for this. I’m glad you got it working though.

Cheers,

TJ