Purchased item on marketplace not showing download button

Our team purchased the Modular Menu System from the marketplace, but it never showed a download button, it just showed the buy $29.99 button.

And we have yet to receive a billing email for it even though the money has been taken.

I am having the same problem, 3 years later. But mine won’t show anything.

In my case, the order shows up as completed. If I try to go through the website, it opens the launcher, and the product shows up with a button written “Unavaliable.” Something like this.

I guess it is something that marketplace support only can help. Have you tried contacting them?

Well, I did not yet, but I did a lot of things. One of the things was to mess a bit in the website. The API’s is returning an 500’ on one of the calls. It seems it can’t load some of my profile data. I waited a bit,and now it’s loading.
Still can’t download anything. I guess I will have to wait more.

Edit: Now I can’t login into my account in the app. Web works fine. Mobile too.


Well, here comes more details:

I found a piece of log.

[2019.01.29-03.14.47:497][734]LogHttp: Warning: 000001A548F3A100 Response Header HTTP/1.1 503 Service Unavailable: Back-end server is at capacity

It is pretty clear that they got their hands full right now. Their website is also now returning an 504.

But it seems I found the problem. Everything is down. Check here. And here.

The services used by fortnite and UE Launcher are the same; Epic Games Services. Even some of the endpoints are the same. We will have to wait and see.