Purchased item not showing up in library

Summary

Hi, we recently purchased an item (https://www.fab.com/listings/bc0cfb97-9c9a-4263-b982-daf02a7c4969?quickBuyOfferId=01e073c05fca4165baa78a39d88ba86e), but it doesn’t show up in our library of purchased items. The purchase went through, and we can download the item from the asset page; it just doesn’t show up in the library.

What type of bug are you experiencing?

Purchasing

URL where the bug was encountered

https://www.fab.com/library

Steps to Reproduce

See the description above.

Expected Result

See the purchased item in the library.

Observed Result

Not being able to find the purchased item in the library.

Platform

Google Chrome

Operating System

macOS

Did they ever reply privately? Having same issue