Hi, last month I purchased the submission fee for our upcoming game but unfortunately the information on the account was not updated, but it still had an old information. My accountant just noticed the mistake and we are wondering if it would be possible to either reissue the invoice with the correct information or cancel the purchase and charge it again with the correct information.
This is the INVOICE ID: A1061168879 from the previous transaction, please let us know if you need any additional information. Thanks in advance for your help.
Hi Oldways_Studios,
Thanks for contacting support! I understand you paid a submission fee for one of your games, but the information on your account was out of date, and you need help updating it. We’re happy to help you with this!
As this involves sensitive information, we would request that you make a private case so we can discuss this in more detail. You might want to edit your post as well to remove your Order ID number.
You can create a private case with us by navigating to this site and selecting “Create a Private Discussion.” From there, fill out the ticket and set the topic to “Epic Games Store.” We’ll be happy to help you update any account information from there!
Thank you & take care.