Purchase not recognized after migrating to FAB

Summary

I purchased the Kai Locomotion System plugin on 05/11/2023.
After migrating to FAB, the plugin appears in my library, however, for some reason it doesn’t give me the option to download it, only to purchase it again.

What type of bug are you experiencing?

Plugins

Steps to Reproduce

I need to be logged into my account

Expected Result

the plugin appears in my library, however, for some reason it doesn’t give me the option to download it, only to purchase it again.

Observed Result

I need to be logged into my account

Platform

MS Edge and Google Chrome

Operating System

Windows