Projects are not processed in the application.

Device: iPhone 12
OS: Version 18.1 (Build 22B83)

Hello, I have encountered an issue where my projects are not being processed. I created several scans and waited for about a week, but nothing happened. I reinstalled the app and created a few more scans, but for the second day now, the projects are still not processing. An interesting detail: all the projects show “invalid date” in the bottom left corner. However, in the projects, there were only a few photos marked in red, and not in all of them. Some projects were completely green. This does not seem to affect the fact that the projects are not being processed.

Hi, could you please go to the settings, press ‘Submit Feedback’ and send it. It will help to investigate the issue

I sent an email.

1 Like

Thank you, we got your email. Team will investigate the issue.

Stay safe!