Hi,
I have a pack for sale that does not open in version 4.23. It opens in all versions except the latter and I have tried everything I have achieved through the forums without positive results.
At the moment I cannot update the project and therefore I cannot support my clients.
The pack really gets to open but closes automatically after a couple of seconds. On other occasions you get to see the project and it closes immediately.
I have several packs for sale and they all open in the latest version.
Due to the problem I cannot update the package to the latest version.
Can you help me with the problem?
I have updated the drivers of my GTX 970 graphics to the latest version and Windows 7 system
By the way, the marketplace support service has produced the same error, therefore it seems that the problem is not in my hardware.
I enclose the log file, summarizing this is the error LogD3D11RHI: Error: Direct3DDevice -…
Best regards.
Log
Do you also have an onboard vid card? I wonder if you can disable that in the hardware manger or BIOS. Just a stab in the dark, I know how frustrating these things can be…
No, I don’t have a video card or similar, I have an audio card. Before version 4.23 everything worked properly. It is the only pack that I have problems, the other packs open perfectly. The Marketplace team had the same error with my project, so it doesn’t seem to be my hardware.
At the moment, to solve it, I had to create a new project and paste in it all the content that it does not open.
So the level opens and in the error report it indicates that it has been repaired the vertex color, I don’t remember very well. The fact is that once opened everything is fine but I do not know where the problem is in case someone happens the same, perhaps in the vertex color as indicated.
It’s fine now, but it’s a pain because I have to work again to prepare the pack and send it back to the marketplace team that certainly answered me immediately and very kindly.