Product Review Email Notification

General Roadmap
1

Status

In Progress

Receive and email notification when a rating/review is left on a product.

3 Likes
We Need Email Notifications for Product Reviews
2

I’m really looking forward to this feature! It would be nice for notifications to appear in the seller’s dashboard, but it’s better to create a page with feedback management and the ability to respond to them from there, as is done on the Unity Asset Store.

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My products are slowly starting to sell, which is very exciting! :tada:

One thing I’ve noticed, though, is that my paid products rarely get reviews, and reviews would really help build trust and boost sales.

Would it be possible to have an automatic follow-up email sent to buyers a few days after their purchase, gently encouraging them to leave a review?

I think this could be incredibly helpful for sellers, especially when we’re trying to build momentum with new products.

Would anyone else find this useful? :woman_raising_hand:

Thanks for reading!

4

Think it’s a thing in general on FAB right now that most people wont leave a review. There are a few that has been around for long that has 50-60+ reviews but they seems rare. It’s not a bad idea with an email asking for a review although I’m not sure if that would help to get people to do it.

What I find a bit tricky on FAB is that there is no way to see all the products you’ve reviewed or products you haven’t reviewed. I do really like what amazon does, it lists all your purchases in a long list where you can either just give a star quickly or write a full review. When you’ve done that the item disappear from the list making it easy to review but also see reviews you’ve left in the past. :slightly_smiling_face:

5

Thanks for sharing!

And yeah, I think you’re absolutely right. When online stores email me weeks after I’ve bought a product asking for a review, I usually don’t bother leaving one.

I both buy and sell on Fiverr as a freelancer, and right after an order is completed, they send a notification (sometimes more than one) prompting you to leave a review, whether that’s just a star rating or a full written review. I’ve barely completed orders without receiving a review, the same goes when I buy something myself.

Really enjoying the conversation and hearing everyone’s different experiences and ideas. Curious to hear what others think as well!

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There need to be some kind of incentive to do a review, maybe something like badges / achievements that you get in the FAB forums, although I’m not sure that’d help either. Unfortunately most people only leave a review when they have a bad experience rather than a good one which messes up the actual product rating, especially when those who are happy won’t leave one.

I also think that if you leave a 1-2 star it should be a requirement to write something, it’s kind of hard to address a one star without knowing what the actual issue is. If you get a five star at least you know they’re happy and there is nothing particular to change. :slight_smile: I will be honest and say that I review far less than I should on FAB and I think in my case it’s just as I mentioned in the previous post the fact that it’s not that easy to see what you’ve already reviewed compared to something like amazon where you could just star review 100 items in 1 min.

2 Likes
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I agree on that, those are fantastic ideas! Thanks for sharing :clinking_glasses:

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Thank you all for sharing these suggestion. We will take the feedback to the internal team.

1 Like
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I sent an email to the support asking them for having notifications when a customer leaves a review of our products and when the creator reply to that review, sending the notification to the customer. The answer the Fab support gave me:
“We appreciate you inquiring. Fab does not send correspondence when a seller receives a review.”

This is by far the most unprofessional answer I have received in years.

If a creator or customer doesn’t receive any notification about a review or whatever it can produce communication issues between creators and sellers. So it’s very important to have enabled notifications when a customer leaves a review (just like Unreal marketplace era) either, via email or an eye-catch icon in the fab website menu bar just like facebook or instagram.

This feature is not just a convenience, it’s essential for maintaining professional communication standards between creators and customers