Product not showing up on seller profile or search

General Issues & Bug Reporting (Fab)
1

Summary

Hello. I published my Fab asset seven hours ago and it is not showing up in search results or my seller profile:

[Album] imgur.com

I have spent months working on Chromia for Fab users and it is important for it to be visible in Search and on my profile.

It is also a big setback for it to never be visible at the head of products sorted by Newest, as this is a way people discover new products on Fab.

What type of bug are you experiencing?

Publishing

URL where the bug was encountered

Steps to Reproduce

  1. Go to Fab.com and search for “Chromia”
  2. Go to my seller profile at Fab and observe that “Chromia” is not listed
  3. Go to Fab, click on “Unreal Engine” for Unreal Engine products, and sort by Newest
  4. Go to CHROMIA: Exotic Stylized Color Grader | Fab and observe that the product is, in fact, live.

Expected Result

  1. Chromia should appear in search results in a search for its name
  2. Chromia should appear on my seller profile.
  3. Chromia should appear towards the front of search results sorting by Newest

Observed Result

  1. Chromia does not appear in search results in a search for its name
  2. Chromia does not appear on my seller profile
  3. Chromia does not appear in search results sorting by Newest

Platform

Chrome

Operating System

Windows

Upload an image

MissingProduct1.png
MissingProduct1.png2384Ă—730 265 KB

2

Similar issue was experienced before by other users, e.g.,New product not showing up on FAB so I’m guessing it’s more wide spread and not an isolated case.

1 Like
3

This happened to me earlier this month, the fix is to just add a space somewhere in your description or any other small change and resubmit for review.

1 Like
4

Thanks. This did work.

I am sad that Chromia’s absence from search results for 24 hours denied it the visibility boost that every other new product gets, from being at the top of search results sorted by new. That’s how I discover new products and anyone who’s looking for new products this way will have missed it.

My probably-futile ask would be for Chromia’s publication date to be reset so it gets the same time in the sun as everyone else.

1 Like
5
  • The dev team is aware of this issue and investigating.
2 Likes
6

You should still have the oppurtunity to be on the front page with the recent releases if it released around the same time they refresh it. That plugin should be high enough quality to be featured at some point.

1 Like