Is anyone else experiencing problems with the marketplace? Few hours ago it changed from a white background to a black background, the £ signs kept changing to $ signs, now it changed so it’s $ signs on the main browsing page but looking at a product shows up as £ like it’s meant to, I purchased some materials but they don’t show up in my launcher library but does show up in my vault but when i click it and click download it then comes up with a the page saying unavailable and sometimes it’ll show up as though I’ve actually not even bought it. The entire thing has gone haywire.
oh yeh thats another thing I forgot to mention. Had about 7 items in it from the last couple of days shopping and added another thing today and adding it wiped my list and I couldn’t even remember now what I’d already added.
There was an update today and a few bugs were introduced. I’ve added both the issues reported here to our bug list for a fix. There are two other issues that we’re aware of:
Refreshing the page may lose the “Owned” status for product cards in the browsing view; adding these products to the cart won’t work because they’re already owned
While on the UE Marketplace section, the Epic header may not display as signed-in and may not navigate to the sign in page
We are currently working to fix these issues.
Thanks for reporting these issues, and I’m sorry for the headaches.
I had 50 items in my cart (using it as a wishlist to track if the products are on sale). Now I have 29, and some of them look like those I had in the cart a while ago but removed later on. It’s a mess
I have to admit, the timing of this bug ruined my day… had 50 items in cart, waiting a little to see if any went on sale and then its all deleted…
Not the end of the world, but very disappointing, especially since there was no warning of pending updates and a severe lack of QOL features within the product. IE: no method to save/monitor a list.
We have deployed an initial Hotfix that addresses some of these issues:
Refreshing the page may lose the “Owned” status for product cards in the browsing view; adding these products to the cart won’t work because they’re already owned
While on the UE Marketplace section, the Epic header may not display as signed-in and may not navigate to the sign in page
In addition, I could use the community’s help in regards to the shopping cart issue reported in this thread. Can impacted users share if things are now back to normal?
There is currently another issue we’re looking at where Download is unavailable on the item page in the launcher. The current workaround is to go to the OFFER page (clicking on the product card in browsing view, rather than from the vault). From there, the appropriate download button should work in the launcher.
The cart is still empty. Will they be restored or should we consider the data lost?
I expect that it is lost, but would like a confirmation before proceeding.
The black background isn’t great. A white background is preferable. There’s little-to-no contrast at the edge of images. The dark edges of the images blend into the page background color.
The black background with yellow text (similar to the look when browsing from the launcher) is indeed quite garish imho, It makes the marketplace look like a an outdated website. I believe it reflects badly on the contents too, as the look is much less “all purpose” now compared to what it was with the more straightforward white layout. Meaning that colorful cartoony characters and archviz content now feel very out of place.
Actually, I just noticed, that I have lost some of my items in my shopping cart (probably the more recent ones) and I cannot remember which assets that are. I do remember that they were very useful and I had been keeping watch on them. How can I get them back? Is the marketplace team aware of this bug? Has this been introduced with the last update as well? Can it be fixed?
Last night we made another hotfix that solved an issue where the download button was unavailable after navigating to a product page from the vault.
We do not have a solution for items removed from the shopping cart. I’m sorry that the bug occurred, but there isn’t a good way to revert what was in everyone’s cart. While the bug itself should now be solved, it won’t bring back items that were removed from the cart.
Thanks for the feedback on the new color scheme of the site. We don’t currently have a toggle, but we will take the feedback on the look into consideration for future updates.
