Problems installing latest from website

General Feedback & Requests
1

Hi signed up this morning. Downloaded the installer and it doesnt install. The message is " There is a problem with this windows installer packaged. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor". Its failing on the direct x installer. HOWEVER, I have downloaded and installed the direct x june 2010 redistributable and installed that. I then restarted and tried again. I got stuck at the same place installing directx when you would expect it wouldn’t need to do.

Installed to produce a log also, and it does seem its related to DX. Log since installing DX june 2010 is attached.

What should I do? Just keep on trying to install DX?

Any help appeciated as now a paying member and not able to get it installed.

epicinstallerfail.png

2

Hi Guys, managed to get this fixed. Was the DX installer. tried everything with it and things just happened to work after doing something related but random. Signing into steam and letting it do its thing. Only then was I able to install the epic installer. Probably something went wrong with the dx install earlier. Actually suspected skype possibly had a handle to a file or something but got it working in the end. Could be something more fundamental with my machine and the DX install, but working now.

3

Same problem here. Solved it by unzipping the .msi installer and starting DXSetup manually. Then the installer ran without any problems.