Problem with the beginning

Dear Unreal Engine Support,

I am currently having difficulties using the Unreal Engine. I have already reinstalled the software three times and tried various solutions. Unfortunately, I keep getting pop-up windows that look like the main application (“Main App”). These prevent me from using the engine properly.

I would be grateful if you could help me to solve this problem.

Kind regards
Leon

Hello @ToGood4YourMAMA

Let me try to help you with this!

First, try resetting the layout to see if it solves the problem:

RESET THE LAYOUT:

  1. Go to Window
  2. Hover on Load Layout
  3. Click on Default Editor Layout

If the Default Layout doesn’t solve the problem try the following.

REVERT TO A PREVIOUS UNREAL VERSION:
I can see you are in the last Unreal Engine version, it might be related to the latest Unreal Engine update. I’ve noticed that some users are experiencing different issues with the newest version.

My suggestion is to uninstall the current version and install an earlier one. For example, try 5.4.2 I’m working with that version, and it’s been pretty solid.

If you don’t know how to install an old version, here’s a video.

Let me know if any of that helped! I hope it did :crossed_fingers: :crossed_fingers: :crossed_fingers: