Problem with downloading engine by launcher

Hi there, I have a problem with resuming engine download with launcher,
i have downloaded 30% of engine, and its really strange to download it again with my net speed!

last night i downloaded 5% of engine, at morning when i opened the launcher and hit resume, unfortunately it started from start! now i paused the download and exit and restart the pc, Now when i click on resume i have the same problem and the launcher says it needs 11GB of free space too download.

But i have downloaded 6.31GB of engine and there is enough room for 11-6.31 to be downloaded. this means that if i free up the space it starts from the beginning!
could any one show me a way to continue this download and not start from 0% ?!

:slight_smile:

Hi Ali reza Pir,

I’m sorry for the delay in response. We are currently investigating your issue and we will post back here as soon as possible.

Thanks,

TJ

Hi Ali reza Pir,
What is you internet speed/connection setup like? It’s possible that with a slow connection you could have gotten some bad data which would explain why it starts over from the beginning.

I would say if you were only 5% into the download, it would be best to start over. Navigate to “C:\Program Files\Epic Games\Launcher\PatchStaging” and clear it out as well as anything in “C:\Program Files\Epic Games\Launcher\Backup” which will delete anything you had previously but should clear out enough room for download.

-Max B.

Hi Ali reza Pir,

We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please try the suggestion that Maximusdb3 posted above.

Cheers,

TJ