Problem with a PPI model: input not found

Development Asset Creation
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1

Hi all,

I have a model with 4 components (2 sets of photographies and 2 sets of laser scans) that I licensed using PPI. I exported the model several times and everything worked fine.

But today, a couple of weeks after I used it for the last time, I’m trying to export it again and RC says that there is a problem with my licenses that I have modified the files.

Checking the inputs, 1 of the laser scans doesn’t have the License icon next to it. So I guess this is the one that is not finding. But in the path that is written in options is correct and the files are well placed.

How can I know what is going on to solve it?

Thanks!

2

Hi Imanol,

can you check, if you are logged under correct account (https://support.capturingreality.com/hc/en-us/articles/360020684099-Cannot-export-my-model-in-PPI-mode-after-migrating-to-Epic-games-account)

Did you migrate your MY account to Epic Games account? Other inputs do have L sign? Did you download your Inputs licenses before?

3

Hi Ondrej,

I have only one Epic Games account and I have checked and I am correctly logged.

I have no migrated the account, I have created it directly on Epic Games. This is the first model I license. The other inputs have the L sign. I bought 4 at the same time, and only 3 of them has the L sign.

I have not download the input liccenses… Do you mean from webpage or exporting them on RC? Anyway, I have not done any of both…

Any clue?

4

Hi Imanol,

I mean downloaded using application (Workflow tab/Export/Input License).

Did you somehow change or resave your data during the break between exports?

If you changed your data, then RC consider this as a new one, not licensed. Can you send me print screen of your 1Ds window? With the components and also with inputs? Also, can you send me print screen of the error? 

5

Hi Ondrej,

I have not changed the original files, they are lsp files. I have seen RC does it. However the date in file explorer is the same day of the last model export I did.

In between I have used the files to make some tests in another project not licensed (importing them using color for features instead of intensity). Then I exported this test as a component and imported to the licensed one. I wanted to check if I can use also color or I have to pay for this and if I have to pay for this how much. However, I didn’t save the project after this imporation. This can make RC thinks they are new ones?

I attach the print screens you asked me for.

Imanol

6

So, if you tried to different import settings, did you use the same file folder for lsp data? If you imported laser scan again, the RC created new lsps, which aren’t licensed. This should be why there is not L sign next to your inputs. Did you try this only with interior laser scan dataset? 

7

Yes, only with interior.

So, if I import them as features by intensity it will work?

 

8

If you imported e57/ptx again, it created new lsp files. Now, if you will import laser scan with original settings, it will again create new lsp files, which won’t be licensed. I think, you have to license these new lsp files again.

When you license the inputs, in this case (laser scans), it licenses lsp files, not original scans.