Problem when importinh fbx mesh

I have a problem when importing an special fbx I’ve tried to import it but is not really working i use 3d max as my modeling program. when importing I selected turbosmooth, smoothing groups triangulate preserve edge and even all combinations but is not working. here is the result

heya,
it looks like the mesh doesnt have a uv-map.
it also looks like you didnt have any smoothing groups before even exporting the mesh.
never enable turbosmooth on export.
dont need to enable triangulation.

try fbx 2014/2015, disable media.