[=ChMar;1899]
“Payment is declined.” message also appears because the Chase Paymentech is making a request for additional information to the bank like they request for the phone number. And some banks will simply refuse such a request.
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FYI, just checked with our payment guys and they said that neither Chase nor we are asking for extra information.
Having said that, if it doesn’t work, it doesn’t work To be clear, we understand that the ball is in our court and it is up to us to make sure we add payment providers and improve the flow to ensure a smooth experience. There is certainly a lot of internal chatter about what the best plan of action is to help.
I want to apologize in advance for how long it might take and thank you for your interest in our tools and engine.