please help. "please wait while we start your update" error

Hi, I was hoping this community could help with an issue. I am stuck at the "please wait while we start your update screen. Ultimately, I’m trying to learn Unreal Engine 5 and have had a ton of issues even getting the software to work.

I have a ASUS ZenBook pro duo, i9 processor with windows 10, and a NVidia 3070 gpu. I had to send the laptop back to the company for repair because there was something wrong with the graphics card and the operating system. I’m pretty sure the error with the epic games launcher is that there is still some issue with my computer, but I can’t figure out the problem. I’ve looked at every tutorial/fix that I could find online, but nothing has worked. I don’t have the win64 file that some tutorials say fixes the problem.

I’m sort of inexperienced with fixing software issues, can anyone help me with this issue?